Airport Check in Customer Services Course - Bronze Level
Industry experts | Tutor Support | Certificate of Completion |
Exodus Training and Recruitment
Summary
- Certificate of completion - Free
- Tutor is available to students
- Job guarantee programme is included in this course
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Overview
Our Airport Customer Service Course provides the skills, knowledge and check in procedures. You will learn the role and duties of a Customer Service Agent (CSA), this course will enhance your opportunities when applying for employment.
INTRODUCTION
The Airport Passenger Service Agent Course provides you with the knowledge and practical skills for working in the airport environment. You learn the role of Airport Passenger Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass. The course is broken-down into 18 chapters the Customer Service element and the actual role of the Passenger Service Agent, which is much more practical. This course covers a number of elements that will enhance your opportunities of employment within the aviation industry.
Course media
Description
Course Modules
This course covers 18 modules from the role of a Airport Customer Service Agent to the recruitment process when apply for jobs roles. You will be studying the following modules:
Module 1 - Course Introduction
Module 2 - The Airport Customer Service Role
Module 3 - The Airport Environment Airside/Landside & Procedures
Module 4 - Airport Customer Service - types of passengers
Module 5 - Aviation Encoding and Decoding - City/Airports & Airlines
Module 6 - Aviation Terminology
Module 7 - Aviation Airline Geography
Module 8 - Commercial Airline Characteristics
Module 9 - Ticketing Coding Information
Module 10 - The Checked in Baggage Process
Module 11 - Check in Passenger Process Scenario
Module 12 - The Boarding Process
Module 13 - The Arrival Process
Module 14 - Specific Needs Passengers
Modules 15 - Passenger Announcements
Module 16 - Recruitment Process 1
Module 17 - Recruitment Process 2
Module 18 - Aviation Recruitment Procedures & Assessments
After completion of the Airport Customer Service Agent Course, you will have a Taster of industry practical hand-one demonstration/trial training systems:
1. 2-Hour GDS Demonstration Course Airline Reservations
This course provides you with hands-on practice on the Galileo 2-hour training in the following topics inclusive of managing airline reservations:
- Systems Basics
- Aviation Timetables
- Flight Schedule and Availability
- Flight Information and more
2. 2-Hour GDS Demonstration Course Airport Check In
2 hours demonstration course for students wishes to trial the Check-In System used at Airport by Ground Handling Companies and Airlines. Some features on the course:
- Industry standards
- Travel Service Provides
- Aircraft Types
- Aircraft manufacturers
- Airline Geography and more
On Completion...
Once you have completed your course, you will receive a Certificate of completion and Notification of Topics Learnt, showing to employers your knowledge and skills attained ready for employment for the industry. We will also search for employment in this career field.
Who is this course for?
This course is for those considering a career as a Customer Service Agent or Passenger Service Agent.
Requirements
No requirements - Just passion for the Aviation industry.
Career path
Career Paths...
The course can provide candidates with a wealth of career options:
- Airport Customer Service Agent
- Airport Information Desk
- Passenger Service Assistance
- Passenger Ambassador
- Customer Service Host
- Meet & Greet Assistant
- Arrival and Transfer Assistant
- Passenger Service Agent Reduce Mobility Assistant
Your course includes Dedicated Tutor Support, Guidance and Certification.
Questions and answers
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Certificates
Certificate of completion
Digital certificate - Included
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.